Shipping policy

Thank you for shopping with Song's Beef Jerky. For shipping questions, email songsbeefjerky@gmail.com with your order number.

Processing and dispatch

Processing is the time needed to prepare your order before carrier handoff. It is separate from delivery transit time.

Shipping options and delivery estimates

Our current shipping setup covers destinations in the United States and includes USPS services and UPS Ground. Available options and shipping charges for your order are shown at checkout.

Shipping costs and free shipping

Review the shipping charge at checkout before completing your purchase. Any applicable free-shipping offer is separate from standard paid shipping.

Tracking

We use tracked shipping, including USPS tracking. For help locating tracking information, email songsbeefjerky@gmail.com with your order number.

Address changes

To request an address correction, email songsbeefjerky@gmail.com as soon as possible with your order number and corrected address.

Damaged items

Our current refund policy allows replacement of defective or damaged items with the same item. For damaged-item exchanges, contact songsdistributors@gmail.com.

Delayed, lost or missing packages

If your package is delayed, appears lost, or is marked delivered but has not arrived, email songsbeefjerky@gmail.com with your order number and tracking details.

Return shipping

Our current refund policy states that customers pay return-shipping costs and that shipping costs are non-refundable. Review our refund policy for return eligibility and instructions.